Responsibilities:
Daily responsibilities will include a variety of routine and non-routine duties to service both internal and external bank customers. This will include one area of Primary Responsibility assigned by management along with the following responsibilities:
- Assist Wire Transfer and ACH Operations to ensure timely origination and posting in accordance with Bank and regulatory requirements
- Assist other departments as required in resolving and monitoring reported or suspected fraudulent activity and regulatory disputes.
- Scan & index documents.
- Reconcile assigned bank-controlled deposit and general ledger accounts.
- Telephone Customer Service.
- Assist in the Bank’s commitment to comply with policies and procedures to include consumer compliance, BSA compliance, and statutory regulations.
- Support other departments in responding to and resolving customer issues, requests for deposit account research and verifications; working directly with clients when needed to fulfill requests.
- Maintain record retention requirements.
- Participate in Bank Training Programs and apply sound banking practices.
- Execute special projects and other assignments as requested by management.
- Maintain critical tasks that require scheduled time sensitive action in the department tickler system.
- Accounts Payable and expense reports including bank credit cards.
Primary Responsibility Areas:
These are the 3 main areas of responsibility for the Deposit Operations Specialists.
ACH Operations
• Process ACH daily originations, callback verifications, ACH returns, ACH exceptions, returns, reclamations and ACH origination.
• Maintain ACH Originators in the Bank’s ACH processing system.
• Manage ACH disputes received from the Personal Bankers or others through to completion, ensuring compliance with the requirements of
Regulation E.
• Ensure all returned ACH entries are submitted using proper return codes and processed within required time frames.
• Communicate with clients on originated entry returns and Notifications of Change.
• Record activity in account analysis system daily.
• Fraud review of checks and other items.
• Develop and maintain a high level of knowledge of NACHA Rule and requirements.
• Reconcile ACH Tracker Daily
• Pull Fraud FR2900 Quarterly
Account Support & Item Processing
• Process unposted items and send notices to customers.
• Maintain Stop Payment documentation.
• Process Charge Backs and send notices to customers.
• Research, resolve, and reconcile non-posted items for checking, savings, safety deposit boxes, time deposit accounts and general ledger accounts.
Work with loan operations to ensure resolution of non-post items for loan accounts.
• Timely completion of large item return notifications for checks $5,000 or more.
• Review the file maintenance and supporting documentation for accuracy and completeness according to Bank requirements.
• Review new deposit account or Safe Deposit Box rental documents for accuracy and completeness.
• Track account document exceptions, and work with Personal Bankers to resolve.
• Provide backup to Personal Banker’s as directed by Management.
• Research exceptions to the Cash Summary Report
• ATM Balancing
Wire Transfer Operations
• Accurately and timely creates callbacks, verifies, releases and posts wire transfers in accordance with Bank policies and procedures.
• Maintain accurate and updated physical and electronic records of all correspondence related to wire or funds transfer transactions.
• Reconcile daily wire activity to ensure all accuracy and completeness of wire transfers.
• Ensure documentation is scanned and indexed using the document imaging system.
• Provide clients wire confirmations if requested.
• Ensure wire transfer agreements are in place for clients originating wires.
• Record wire agreements in the Bank’s wire system.
• Maintain pending and recurring wire transfers in the department ticker system.
• In BSA software upload and reconcile wire transfers.
